Frequently Asked Questions
- Are you taking new clients?
- Yes, we would be happy to work with you and your pet!
- Yes, we would be happy to work with you and your pet!
- How soon can I make an appointment?
- We can typically schedule your pet for an appointment within a week. Our surgery schedule tends to be booked for several weeks, so please plan accordingly.
- We can typically schedule your pet for an appointment within a week. Our surgery schedule tends to be booked for several weeks, so please plan accordingly.
- What is your cancellation policy?
- We request 24 hours’ notice to cancel all appointments and surgeries.
- We request 24 hours’ notice to cancel all appointments and surgeries.
- How long will my first appointment take?
- We schedule our physical exams with a veterinarian for 30 minutes. If you are new to us, plan on arriving 10-15 minutes early to fill out your pet’s paperwork.
- We schedule our physical exams with a veterinarian for 30 minutes. If you are new to us, plan on arriving 10-15 minutes early to fill out your pet’s paperwork.
- What do I need to bring to my first appointment?
- It is helpful to have any and all of your pet’s veterinary history. We accept prior records via fax, email, or in person—whichever is most convenient for you.
- If you want to fill out our New Client form early, you can print it off here and bring it with you to your first appointment.
- I just got a new kitten/puppy. What do I do now?
- Give us a call to discuss to your pet’s vaccine needs based on his age. We typically like to see young patients starting around 8 weeks (or sooner if you have concerns!).
- Give us a call to discuss to your pet’s vaccine needs based on his age. We typically like to see young patients starting around 8 weeks (or sooner if you have concerns!).
- What types of payment do you accept?
- We accept cash, checks, and all major credit cards except American Express. We also accept Care Credit.
- We accept cash, checks, and all major credit cards except American Express. We also accept Care Credit.
- Do you offer billing or any kind of payment plans?
- No. Payment is expected at the end of your visit. We do not offer financing, but we gladly accept Care Credit. For more information on Care Credit click here.
- Do you board animals at your clinic?
- No.
- No.
- Do you provide city licenses?
- No. Licensing is done at City Hall, 121 N Rouse Ave in Bozeman. Make sure to bring an updated rabies vaccine certificate with you! For more information on pricing and general licensing information, click here.
- No. Licensing is done at City Hall, 121 N Rouse Ave in Bozeman. Make sure to bring an updated rabies vaccine certificate with you! For more information on pricing and general licensing information, click here.
- I work every day and cannot make it during your appointment times- is there another option?
- For your convenience, we are open at 7:30 a.m. on weekdays and offer drop-off appointments. You may make an appointment to drop off your pet with us in the morning and your pet will be seen during the day. We will call you afterwards. You can pay for and pick up your pet when he is ready to go home, or as late as 5:00 p.m. Our drop-off service is by appointment only. There is no additional fee for dropping your pet off.
